Non-Slip Roller Soap Box with Brush

At Urban Stuff, we strive to deliver a smooth and satisfying shopping experience. If you are not fully happy with your purchase, we offer a 5-day return policy to make the process simple and hassle-free.

Eligibility for Returns

• Items must be returned within 5 days of delivery.
  
• Products should be in their original condition, unused, and with all tags and packaging intact.
  
• Size or color issues will not be eligible for return if the details were clearly mentioned on the product page. Please review product information carefully before ordering.
  
• Non-returnable items include:
  
  Customized or personalized products
  Intimate wear
  Final sale or clearance items

How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team within 5 days of receiving your order.
   
2. Share your order ID along with the reason for return.
   
3. Our team will guide you with return instructions, including the return address and shipping details.

Return Shipping

• Customers are responsible for return shipping charges, unless the product received is damaged or incorrect.
  
• We recommend using a trackable shipping service to ensure safe delivery of the returned item.

Refund Process

• Once we receive and inspect the returned product, we will notify you about the status.
  
• If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

Exchanges

If you wish to exchange a product for a different size or color (subject to availability), please contact us within the 5-day return window.

Note: Exchanges are only accepted if the issue is not related to clearly mentioned product specifications.

Non-Returnable Items

Certain items are not eligible for returns due to hygiene or customization reasons. These include:

• Customized or personalized products
  
• Intimate wear
  
• Clearance or final sale items
  
• Items with specific size/color details already mentioned on the product page
  

Please make sure to carefully review product details before placing your order on Urban Stuff.

For any questions or assistance, feel free to contact our support team.

1. What is your return policy?

We offer a 5-day return policy on all eligible products. If you're not completely satisfied with your purchase, you can return the item within 5 days of delivery for a refund or exchange.

2. How do I request a return?

To request a return, simply contact our customer service team at [Insert Email] within 5 days of receiving your order. Please include your order number and the reason for the return, and we will guide you through the next steps.

3. Are there any items that cannot be returned?

Yes, certain items may not be eligible for return. This includes:

• Items that are used, damaged, or not in original packaging
  
• Sale or clearance items (if marked non-refundable)
  
• Personalized or custom-made items
  

4. What condition should the item be in to qualify for a return?

To be eligible, the item must be unused, in original packaging, and in the same condition as received. All tags and labels should be attached.

5. Will I be charged a restocking fee?

We do not charge any restocking fees. However, return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

6. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of approval or rejection. This usually takes 3–5 business days. If approved, refunds are processed within 5–7 business days.

7. Can I exchange an item?

Yes, exchanges are possible within 5 days of receiving your order, subject to availability. Contact us and we will assist you.

8. Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. If it’s our mistake, we provide a prepaid return label.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at [Insert Email] within 48 hours of delivery. We will replace the item or offer a full refund.

10. How do I know if my return has been processed?

You will receive an email notification once your return is processed. If you haven’t received confirmation within 5 days of sending the item back, please contact us.

11. How long does delivery take?

All orders are processed and shipped within 24 to 48 hours.

Delivery within 4–8 days.

Free shipping on all orders.

12. How can I be sure this product is high quality?

Every order undergoes a quality assurance check before being shipped. We focus on delivering reliable and premium quality products.